I only do appointments, how do I turn off Walk-Ins?
Go to the PROFILE Tab.
You will see a switch at the bottom that says "Disable Appointments"
If you turn that switch off, nobody will be able to choose you for walk-ins.
Turn the switch on when you are available again.
Some barbers turn that switch on when they don't want anymore customers for the day, or turn it off before the days starts if they are not going to be in.
I only do walk-ins, how do I turn off appointments?
Go to the Profile Tab.
You will see a switch "Disable appointments"
If you turn that switch on, nobody will be able to make appointments with you
Turn the switch off if you want to allow customers to make appointments.
What do I tell me customer so they can quickly donwload the app?
Go to the Settings Screen.
Under the CLIENTS Section, choose "Email App Download Link to New Customer".
Here you will be able to enter the customers email address. They will receive an email with a download link with instructions and a video.
Some barbers or customers have a phone that is not compatible and connot download the app, what options do they have?
We have a web version with the same features as the app that other barbers in your shop can use. There is also a web version that customers can use to book appointments and get inline as a walk-in.
My customer does not have a smartphone how do I make an appointment for them?
Go to the Book Appt Tab.
Use this to book an appointment for your customer. You will be able to choose the date, services and time.
My customer does not have a smartphone or I do not have a KIOSK in my shop, how do I put a customer in as a walk-in?
Go to the Dashboard Screen.
On the top menu you will see a WALK-IN menu item. Use this to put your customer in-line as a walk-in.
I work part-time in a shop and my hours are different than shop hours, how do I set my personal work hours?
Go to the Settings Screen.
Under the WORK HOURS Section, choose YOUR WORK HOURS.
Here you will be able to set the days that you work, and the hours that you work on those days.
No appointments can be booked during hours or days that you do not work.
I take a break during the day or I am not in the shop certain hours, how do I make sure no appointments are booked during that time?
Go to the Settings Screen.
Under the WORK HOURS Section, choose YOUR DAILY BREAK TIME.
Here you will be able to set the days that you have a break, and the hours you are unavailable.
How do I handle an appointment NO SHOW?
Go to the DASHBOARD Screen (main screen where you see your work for the day).
Scroll down to where you see the customer
Hit the NO SHOW button.
The customer will be placed on the list of NO SHOWS.
The customer will be blocked for making any more appointments until you take them off the list.
If the customer attempts to make an appointment, they will receive aa booking error message and to call the shop.
How do remove a customer that I marked as a NO SHOW?
Go to the Settings Screen.
Under the APPOINTMENTS Section, choose NO SHOWS.
Here you will be able to see a list of all the no shows.
Click the X to remove tham from the NO SHOW list.
Click their telephone number to call them.
How do I set up shop branding to attract new customers and show off my work?
Go to the Profile Screen.
Choose IMAGE BRANDING.
Here you will be able upload an image of yourself.
Customers will see this image when picking a barber, many customers do not know your name and only know you by photo.
You may also upload an unlimited number of photos of your cuts.
It is good marketing to show off your work to potential new
customers.
How do cancel an appointment?
Go to the Schedule Screen.
On the Calendar, click on the day that contains the appointment.
You will see a scrollable list of all customer appointments for that day.
You will see a Cancel button on the appointment.
The customer will receive an appointment cancelation email.
I took a walk-in as next, what does "Wait Again" button on the customer do?
This will send the customer back to the waiting list and place them at the end of the line just as if they were a new customer that just walked in.
I charge an extra fee for appointments, where do I put that?
Go to the Profile screen.
You will see Charge Additional Booking Fee.
Enter the additional amount that you charge for appointments
I have a rule where appointments must be booked so many hours in advance, where do I set this?
Go to the Profile Screen.
You will see "Must be made this many minutes in advance"
Enter the number of minutes in advance that appointments must be made.
Example: a 2 hour notice would be 120 minutes
Shops use this to prevent a walk-in from making an instant appointment and essentialy jumping the line.
Under Analytics, what are Shop Insights
Shop insights give you a live view of everthing thats happening in the shop. You can see a list of every barber. You can see if they have a customer, you can see who the customer is, you can see all the customers waiting for each barber and how long they been waiting and what is their estimated wait time.
What is the ADVERTISING MONEY MODULE
The advertising module allows you to place rotating ads on the bottom of the screen when your customers use your app to book appointments or get in line or check the waiting list. The ads are displayed to ALL of your customers. We have shops making between $2000-$3000 a month using this module. Watch this video to see how shops are using this module VIDEO. Contact us to turn this module on for your account.
How do I get a customers contact info
Go to the Settings Screen.
Under the CLIENTS Section, choose SEARCH.
You will see "Enter customer search criteria"
Here you can enter in whatever information or partial information you have about your customer. Firstname, lastname, phone number. A list of matching names will appear. You may click on the phone number to call the customer
Can I get a history of customer visits to my shop?
Go to the Settings Screen.
Under the CLIENTS Section, choose SEARCH.
You will see "Enter customer search criteria"
Here you can enter in whatever information or partial information you have about your customer. Firstname, lastname, phone number. A list of matching names will appear. You may tap on the customer name and their shop visit history will appear at the bottom of the screen.
I do not want strangers making appointments. I want to make sure they are a real customer before I let them block time on my calendar. What can I do?
Call us and we can turn a setting on for your shop. Any new customer trying to make an appointment will get a message saying they must visit the shop first before being ablle to make appointments. After they get their first haircut they will be validated and allowed to book appointments online.
I am looking for a feature and can't find it or I have an idea for a new feature
Email us or send us a message through Facebook of the Setting Screen. We can usually get new features in within a week after approval. Approval takes usually 2-3 days.
When a customer books an appointment or does a walk-in with me, I want them to see my picture next to my name instead of the avatar. How do I do this?
Go to the Profile Screen.
Choose Image Branding.
You will see "Tap to Pick profile photo"
Select a photo from your phone to be your profile photo.
The customer name is in yellow on my dashboard, what does that mean?
When you see a customer name in yellow, that means they are a walk-in and they selected first available as their barber. Each barber in your shop will see that cutomers in a different position in their list depending on what cutomers and appointments they already have. Eventially that customer will rise to the top of a barbers list and be next in line to the First Available barber.
The customer name is in green on my dashboard, what does that mean?
When you see a customer name in green, that means they are an appointment.
Clicking on customer phone number on their appointment will call the customer.
Appointments have a No Show button, where you can mark them as a No Show.
A customer just walked into may shop a registered as a walk-in, I don't see them on my dashboard list?
Please allow up to one minute for your Dashboard to update whenever something happens in your shop.
All the features in PRIORITY are not yet described or turned on. Any questions give us a call at 919-701-4174 or Message us on Facebook from within the app on the Settings Page